Terms & Conditions
Acceptance & confirmation of your booking is subject to the following conditions:
Please ensure to carefully read the relevant category for your holiday booking.
The total number of people staying at each holiday home must not exceed the capacity of the house. It is important that you confirm the exact number in the party when you make your booking.
A non-refundable booking deposit of 20% of the cost of the property is required to confirm accommodation. Confirmation will be issued to you upon receipt of the deposit. The balance is due 6 weeks prior to arrival. Directions and instructions regarding arrival at the property will be issued on receipt of the balance of payment
In the event of a cancellation, the following charges will apply:
a) Booking deposit of 20% of the cost is non refundable
b) 4 to 6 weeks of arrival date; you will forfeit 25% of the cost or the
booking deposit whichever is the greater of the two.
c) 2 to 4 weeks of arrival; you will forfeit 50% of the cost or the booking
deposit; whichever is the greater.
d) Within 2 weeks of arrival; you will forfeit 100% of the cost of the
booking
We recommend that you arrange holiday insurance.
Some locations are not suitable for wheelchair users or guests with mobility difficulties. To ensure you get the most suitable accommodation for your needs, please let us know of any special requirements when booking.
Specific arrival & departure times are detailed on the directions to the property and must be adhered to. You must contact the property manager 24 hours before your arrival to arrange key collection. Please keep in touch with them if you are delayed. Although we will try to accommodate any special requests, this is not always possible, especially during busy periods.
A security deposit is payable on arrival. The amount varies from place to place, but details are included with your directions. The security deposit is returned to you once the site manager is satisfied that the property is left in order. If the property is not left in a clean & tidy condition, part or all of the security deposit may be retained. Any breakages should be reported & paid for on departure. Excessive damage to any property will be the responsibility of the person who made the booking.
Bed linen is supplied. Towels for interior use only are included not beach towels. Mid stay cleans are included for stays of 2 weeks or longer.
You should let us know when booking if you need a cot, highchair etc. or if you have any other special requests. There may be an extra charge for these.
A limited number of properties allow dogs. You should confirm this when booking. Guide dogs are welcome at all properties.
Please check that all documentation is correct. You should contact us if there are any errors or omissions.
Should you have a complaint, please bring it to the attention of the site manager. We hope we can then resolve the matter as quickly as possible.
If the behaviour or conduct of any person staying is likely to affect the safety or well being of any other guest or of themselves, the rental will be cancelled with no refund.
Should the accommodation you have booked not be available due to circumstances beyond our control, we will try to find similar accommodation for you or a full refund will be given.
Escape to Luz is not liable for any damage, loss or personal injury to persons or property at any time during your stay.
While every effort has been made to ensure accuracy in compiling & checking our brochure, website and all other written information, we cannot accept responsibility for any errors or omissions.
For more information contact info@escapetoluz.com